| FAQ's |
>> Bringing your account to us
Can I keep my old number?
Yes, this is included (where required) as part of our service. We will be responsible for liaising with your network and will take care of all the details.
What if I am in the middle of a contract, or have multiple contracts that end at different times?
Call us to discuss your needs. We can take care of consolidating your contracts so as to obtain the best deal.
Will I be able to keep track of my staff's mobile phone usage?
Yes, your bill will include separate details for each handset, allowing you to monitor your expenditure.
I only want one phone - is this possible?
Yes. We can supply one phone or thousands, as long as they are for business use.
How will my handsets be delivered?
A Talking Business representative will deliver your handset(s) in person at a time that suits you. If you wish, we will use this opportunity to provide training on how to make the best use of them.
>>For existing customers
I already have some phones with you, can I connect more?
Yes. As your need for mobile phones increases, your Account Manager is ideally placed to offer you the best deals and advice. Orders will be processed quickly to ensure you receive new, connected phones when you need them.
What do I need to do to use my phone abroad?
· Get in touch with Talking Business or your network provider and arrange for the automatic roaming bar to be lifted from your handset (some customers may be requested to supply a bond prior to lifting the bar). This will enable your handset for use abroad.
· If you plan to make extensive use of your phone outside the UK, it is a good idea to make sure you are on the best price plan. Talking Business can advise on this.
· You need to be sure your network provider has coverage in the country you are visiting. For USA and Canada, you need to make sure your handset is compatible (some are, some aren't), as they use a different kind of network.
· Set up your voicemail security code before you leave the country, to ensure that you can access your messages abroad.
· Remember to take your charger and international mains adaptors with you.
How do I set up my voicemail security code?
O2: Dial 1780 free from your mobile before you leave the country.
Vodafone: Dial 121 from your mobile and select option 4: mailbox settings from the menu. Then select option 2. You will be asked to change your security code.
My phone is asking for a PUK code - what do I do?
Call us to obtain your PUK code. A PUK (Personal Unblocking Key) is required when your 4-digit PIN has been entered incorrectly more than three times. This code will unblock your phone and allow you to choose a new PIN number.
My phone has been lost or stolen - what do I do?
Call Talking Business and we will contact your network immediately to make sure no calls can be made from your missing phone(s).
In addition to disabling calls from that account, the network can identify the handset by its unique IMEI number and deactivate it, so neither the SIM card nor the phone itself can be used on any UK network.
If you wish, you can report your phone lost or stolen by contacting the network direct.
The relevant numbers are:
Vodafone: 07836 191191
O2: 08705 214000
Orange: 07973 100150
T-Mobile: 0845 4125000
>> Jargon Guide
3G
Third generation of mobile communications, allowing high speed Internet access, video/audio streaming, downloads and video calling. Only certain phones are currently available with 3G services.
APN
Access Point Name - A gateway to GPRS mobile data services.
BES
BlackBerry Enterprise Solution. Pushes your corporate email (Microsoft Exchange etc.) to your BlackBerry handheld device.
BIS
BlackBerry Internet Service. Pushes your internet hosted emails (Yahoo etc.) to your BlackBerry handheld device.
BlackBerry™
Complete wireless solution for always connected* email - the network 'pushes' your email to your device - you don't have to dial up to get at it.
Bluetooth
Wireless technology that allows the transfer of data between compatible devices.
Bytes
Measurement unit for storage capacity.
Data Card
Provides access to email, the Internet and internal systems when slotted into your laptop.
Data Connectivity
Refers to how you can connect devices to each other, either wirelessly or by cable.
Download
Download is data being transferred, whether it be receiving emails or viewing websites.
GPRS
Allows fast connection to mobile internet with the ability to download games, sounds and pictures.
Handsfree
The ability to use your phone without holding your mobile.
IMAP
Instant Message Access Protocol. Alternative to POP3.
IMEI
International Mobile Equipment Identifier is a 15-digit number, it is unique to your mobile phone and can be found on the back of your phone.
Infrared
Enables you to wirelessly connect to mobile phones, computers and other devices however, the devices must be very close to each other.
ISP
Internet Service Provider e.g. Wanadoo/AOL.
Kilobytes
A Kilobyte is 1024 Bytes of data.
LAN
Local Area Network - Office PC's connected together to a small network with printers, faxes etc.
Megabyte
A megabyte is 1024 Kilobytes of data.
Memory
A place on your phone used to store information such as phone numbers, text messages and pictures (measured in bytes).
MMS
Multimedia Messaging Services means you can send pictures and video to other MMS devices.
MP3
Is the type of music player a mobile phone has (Handset dependent).
PAC
If you would like to bring your existing number with you, you need get your Port Authorisation Code (PAC) code. You need to contact your existing service provider to get it. (PAC codes are generally valid for 30 days).
PDA
Personal Digital Assistant enables you to access calendar information, read emails and access the Internet.
PIN
Personal Identification Number enables you prevent other people making calls on your phone. Check your phone user guide on how to set up a security PIN.
POP3
Post Office Protocol 3. Used to receive emails sent over the internet.
Push Email
Uses technology to send email messages directly to your mobile with out you having to dial up to retrieve them.
Roaming
Enables you to make and receive calls on the same mobile phone when travelling outside of the UK's network.
SIM
Subscriber Identity Module is tiny card containing your telephone number, your PIN and other information such as your phone book. A SIM card can be moved from phone to phone as it contains all the key information required to activate your phone.
Smartphone
A combination of mobile phone and personal digital assistant.
SMS
Short Message Service or text message enables you to send short messages (160 characters) to friends and colleagues.
Standby time
The length of time a fully charged phone can be turned on and ready to make and receive calls.
Surfing
A common term for viewing more than one website on the internet.
Talk time
The length of time you can talk on your phone before it needs to be charged again.
Tri Band
Enables your mobile phone to make and receive calls in more countries (on three different frequencies, 900MHz and 1800MHz and the 'American GSM', or PCS 1900MHz).
WAP
Wireless Application Protocol enables you to see specially tailored Internet content to be viewed on the screen of your mobile or Xda.
WLAN
Wireless Local Area Network allows you to wirelessly connect to your email and Internet at speeds of up to 11,000MB.
VPN
Virtual Private Network - A secure connection across the internet.
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